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Terms and Conditions
General
1. The following General Terms and Conditions apply to all sales, contracts, deliveries, and other services provided by GloryBoards. These and all subsequent transactions with the buyer are subject exclusively to the following terms and conditions.
2. Any differing terms and conditions of the buyer are not valid, unless they are individual agreements. Our terms and conditions are deemed accepted by the buyer at the latest upon receipt of the goods, especially for telephone orders.
3. We expressly object to any deviating provisions of the contractual partner. All ancillary agreements require our written confirmation. Counter-confirmations referring to the buyer's own business or purchasing conditions will not be accepted.
Company Identity
Company Name: Glory Products GmbH
Managing Director: Stefan Karpe
Address: Buchenweg 3, 5201 Seekirchen am Wallersee, Austria
Phone number: +43 6212 30748
Email address: service@gloryboards.com
The Offer
1. Offers in this online shop are always subject to change and non-binding. An item may be out of stock in the interim, or the delivery of the item may be delayed by our suppliers or no longer available due to discontinuation of production.
2. Oral information and promises, brochures and advertising statements of any kind, in particular descriptions, illustrations, drawings, samples, quality, condition, composition, performance, consumption and usability data, as well as dimensions and weights of the contract goods are non-binding, unless they are expressly designated as binding. They do not constitute an assurance or guarantee of any kind.
3. Technical and design deviations from the product specifications are reserved, without any rights being derived against us therefrom, provided that they are reasonable for the contractual partner.
Contract Language
The contract content, all other information, customer service, and complaint handling are consistently offered in German.
Time of Contract Conclusion
The purchase agreement is only concluded upon sending an order confirmation (via email, fax, or letter) or delivery of the goods. We reserve the right to refuse delivery of goods or to split orders with a high order value into partial deliveries.
The Price
1. The prices indicated at the time of order apply. These prices are in Euros including the currently applicable statutory value-added tax.
2. All stated prices are subject to shipping costs, if applicable.
Shipping cost conditions:
Delivery within Austria for goods value under € 50: € 4.99 shipping costs
Delivery to Germany for goods value under € 50: € 4.99 shipping costs
Payment Terms
1. Payment for goods can be made via PayPal, instant bank transfer, prepayment, or cash payment. The goods will only be dispatched upon receipt of payment.
2. Billing is in Euros.
Delivery Times
1. We dispatch our goods as quickly as possible, but unfortunately, we cannot guarantee specific delivery times, as the speed at which you receive the goods does not depend solely on us.
2. Especially in cases of force majeure, we cannot rule out delays in delivery and performance – these do not constitute a claim for reimbursement of the ordered goods, unless they are insured by the parcel service. Further events causing delays may include: strikes, material procurement difficulties, official orders, operational disruptions, etc., even if they occur with our suppliers.
3. In such cases, even for bindingly agreed deadlines and dates, we may not always be able to meet them and are entitled to postpone the delivery or service for the duration of the impediment plus a reasonable start-up period, or to withdraw from the contract entirely or partially with regard to the unfulfilled part.
4. The expiry of certain delivery periods and dates does not relieve the buyer, who wishes to withdraw from the contract or claim damages for non-performance, from setting a reasonable grace period for the performance and declaring that they will refuse performance after the expiry of the period. This does not apply if the seller has expressly and in writing designated a period or date for performance as binding. We are only liable for intent or gross negligence in case of any exceeding of delivery periods.
5. Delivery periods are extended by the period during which the buyer is in default with their contractual obligations – within an existing business relationship also from other supply contracts.
6. We reserve the right to send deliveries as partial deliveries to fulfill all customer wishes as quickly as possible. Of course, we are also bound by the delivery times of our own supplies.
Right of Withdrawal
1. Customers who are consumers within the meaning of the Consumer Protection Act can withdraw from the purchase within 14 days of receiving the goods without stating reasons.
2. To exercise your right of withdrawal, you must inform us, stating your name, address, the ordered goods, and the order date, by means of a clear statement of your decision to withdraw from this contract. The declaration of withdrawal can be sent by post to Glory Products GmbH, Gewerbestraße 1a, 5201 Seekirchen (Austria) or by e-mail to office@gloryboards.com.
3. In the event of withdrawal, a refund of the purchase price will only take place concurrently with the return of the goods received by the customer. Both the return of the goods and the refund of the purchase price must take place within 14 days of the declaration of withdrawal or the return of the goods. A prerequisite for this is that the goods are unused and in a condition suitable for resale as new. The customer bears the costs of the return.
4. Items that are impaired or damaged by signs of use cannot be returned.
Warranty and Notification of Defects
1. The warranty is provided in accordance with statutory provisions. If operating or maintenance instructions are not followed, changes are made to the products, parts are replaced, or consumables are used that do not comply with the original specifications, any warranty is void.
2. The buyer must notify us of defects immediately, but no later than one week after receipt of the goods, in writing. The complained-about goods must be sent to us with the original delivery note or a photocopy thereof. Defects that cannot be discovered even with careful inspection within this period must be reported immediately after discovery in writing.
3. The warranty does not apply to wear parts.
4. The buyer can generally only demand rectification. Only if a rectification has failed for the second time can further warranty rights be asserted. Claims for damages of any kind, regardless of the legal reason, including consequential damages from defective deliveries, are excluded, unless the damage was caused intentionally or by gross negligence.
5. We are only obliged to rectify or provide a replacement delivery if the buyer, for their part, has fully fulfilled their contractual obligations.
6. All claims against us are not assignable without written consent and can only be asserted by the customer themselves.
Retention of Title
1. The goods remain the property of GloryBoards until full payment.
2. If dispatch is delayed or made impossible through no fault of ours, the risk passes to the buyer upon dispatch of the notification of readiness for dispatch.
Data Protection Declaration
1. We use your inventory data exclusively for processing your order. All customer data is stored and processed by us in compliance with the relevant provisions of the Federal Data Protection Act.
2. You have the right at any time to free information, correction, blocking, and deletion of your stored data. Please contact us or send us your request by mail or fax.
3. We do not pass on your personal data, including your home address and email address, to third parties without your express consent, which can be revoked at any time. Exceptions to this are our service partners who require the transmission of data for order processing (e.g., the shipping company commissioned with the delivery and the credit institution commissioned with payment processing). In these cases, the scope of the transmitted data is limited to the minimum necessary.
Applicable Law
1. For these terms and conditions and all legal relations between buyer and seller, the law of the Republic of Austria applies; the application of UN commercial law is excluded.
2. For all legal disputes in connection with these terms of sale and all contracts between the buyer and the seller, the jurisdiction of the court responsible for the seller's company seat, both materially and locally, is agreed. However, the seller is entitled to bring such legal disputes before any other competent court.
3. The place of performance is Seekirchen am Wallersee. Should a provision in these terms and conditions or a provision within the framework of other agreements be or become ineffective, the effectiveness of all other provisions or agreements shall not be affected thereby. The ineffective provision shall then be replaced by one that comes closest economically to the intended purpose.