Right of withdrawal

CANCELLATION POLICY

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you (who is not the carrier) took possession of the goods.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us (Glory Products GmbH, Buchenweg 3, 5201 Seekirchen am Wallersee, Austria, E-Mail: office@glory-adventure.com) by means of a clear statement (e.g. by e-mail or letter) of your decision.

Please provide the following information:

  • First name and last name / Company
  • Address
  • Postcode and city
  • E-mail address
  • Order number (if available)

To meet the withdrawal deadline, it is sufficient for you to send your notification before the period expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you – including standard delivery costs (excluding additional costs for alternative shipping methods).

The refund will be made without delay and no later than fourteen days from the day on which we received your declaration of withdrawal.

For the refund, we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise. You will not incur any additional costs.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods – whichever is earlier.

Return of goods

Please do not return the goods to our business address independently. The return address may vary depending on the product and warehouse location. To ensure fast and smooth processing of your return, please contact our support at:
service@glory-adventure.com

Alternatively, you can easily initiate your return via our returns page.

You must return the goods without undue delay and no later than fourteen days from the day you cancelled.

The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods. Unpaid packages returned to us may be rejected or charged accordingly.

You only have to pay for any loss in value of the goods,
if this loss in value is due to handling that was not necessary for checking the quality, characteristics and functionality of the goods.

Exclusion of the right of withdrawal

There is no right of withdrawal for:

  • Goods manufactured according to customer specifications or clearly tailored to personal needs
  • Goods that have been inseparably mixed with other goods after delivery

(§ 18 FAGG)